Front of House Manager
Taste of Belgium Austin Landing
Front of House Manager
Full Time • Taste of Belgium Austin Landing
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Job Summary
FOH Manager is responsible for delivering clear direction, leadership, and support to the bistro team to ensure that Taste of Belgium continues growing bistro sales and profits. The Front of House/Bar Manager focuses on developing a culture of pride that consistently delivers quality obsessed guest service and food while ensuring compliance with policies, procedures, and regulatory requirements. In addition to these above responsibilities the FOH/Bar Manager would also ensure the following (see below additional responsibilities)
Responsibilities include, but are not limited to
FOH Manager is responsible for delivering clear direction, leadership, and support to the bistro team to ensure that Taste of Belgium continues growing bistro sales and profits. The Front of House/Bar Manager focuses on developing a culture of pride that consistently delivers quality obsessed guest service and food while ensuring compliance with policies, procedures, and regulatory requirements. In addition to these above responsibilities the FOH/Bar Manager would also ensure the following (see below additional responsibilities)
Responsibilities include, but are not limited to
- Sales and Profitability - Challenge and inspire bistro teams to achieve positive business results, including the delivery of outstanding guest experience, achievement of sales goals, and adherence to expense budgets including labor and cost of goods sold.
- Administrative Support - Administration and oversight of operational software & systems, including but not limited to, point of sale, inventory management, employee engagement, employee onboarding, customer reservations, and customer loyalty app.
- Facilities Oversight - Ensure that all TOB properties and equipment remain in good working condition and up to company standards through the monitoring and coordination of repairs, routine maintenance, and coordination with vendors.
- Talent Management - Assertively directs and motivates all team members in order to achieve operational goals of Taste of Belgium. This includes maintaining proper staffing pars, ensuring all team members receive ongoing formal and informal performance coaching, and continuously advising teams of employee procedures and guidelines. Lead a positive team environment by recognizing and reinforcing individual accomplishments. Lead succession planning by identifying talent internally and externally.
- Marketing - Adhere to and execute on marketing brand guidelines and directives which includes menus, uniforms, initiatives, and brand collateral.
- Other duties as defined by executive management
Qualifications
Required
Required
- Strong knowledge and understanding of restaurant operations
- Proficient in Microsoft Word and Excel, as well as, POS systems
- Familiarity with all applicable restaurant regulatory areas including: employee safety, food safety, HAACP, wage & hour
- General knowledge of functional support areas, including H.R., training, marketing, and business development
- Successful progressive restaurant management experience
- Experience in hiring, staffing, and training
- Ability to achieve results through effective leadership skills that include the ability to coach, motivate and mentor managers and hourly teams
- Strong delegation experience including holding others accountable
- Articulate and solid communicator with preferred experience communicating across a dispersed group of team members
Preferred
- Bachelor’s degree or an equivalent combination of education and progressive experience
- 1+ years of management experience
Additional Responsibilities/Qualifications for Bar Manager
Qualifications
Qualifications
- Must have at least 3 years of experience managing a beverage program
- Must be exceeding FOHmanager performance metrics to be considered for this promotion
Responsibilities
- Continuously evaluate the performance and encourage improvement of the personnel in the food and beverage department.
- Plan and administer a training and development program within the department which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development. A minimum of two bar leads per bistro are required.
- Work across departments to involve the training liaison to ensure all new hires are prepared and compliant.
- Bar Inventory- Done weekly validated and submitted by 10am. A plan is made for when you are on PTO for someone to accomplish this duty.
- Side work -opening/running/closing/daily-weekly addt’l tasks- make sure this is always up to date it is on your TOB Operational Checklists.
- Cleaning lists- daily/weekly/monthly- make sure these are being followed. This is on your TOB Operational Checklists.
- Glassware- Ordering and pars for new products across all locations
- Uniforms-Get information to SM to order for Bistro
- Bier Line Cleaning- Make sure this happens on a regular schedule and is documented.
- Ordering Pars completed: Liquor, Bier, Wine, Staples
- Create new cocktail program, write the recipes and descriptions for each new menu print
- Suggest pricing for all new products based on company COGS
- Update training for all new beers, cocktails, and wines as new product comes in
- Ability to forecast for implementation of new products
- Up-to-date knowledge of beverage industry trends
- Ability to create reports based on product sales and present them to the Owner/Area Manager
- Quality Inspections- must ensure the beverages being served at the bistros are compliant with recipes
Compensation: $45,000.00 - $55,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Taste of Belgium is a restaurant group of Belgian-inspired eateries. We take traditional Belgian recipes and we twist them; we take American classics and we Belgianize them.
In 2007, Jean-François Flechet brought back a 120lbs cast iron waffle maker from his native Belgium. He began baking the waffles he grew up with at the back of a produce store at Findlay Market. After a few weeks, the store was congested with waffle-eating-people and Jean-François was told he needed to find a new home.
The little waffle place grew, one waffle at a time to become a new Cincinnati favorite. From one person and a waffle iron, Taste of Belgium expanded into multiple food establishments including the Findlay Market location and six full-service Bistros serving breakfast, lunch, dinner and a unique weekend brunch with a large selection of Belgian beers.
You might have seen Taste of Belgium featured at the Great American Ballpark as the official waffle of the Cincinnati Reds or on Food Network’s Diner’s, Drive-ins & Dives. With national recognition, Taste of Belgium is becoming a Cincinnati staple and food lovers destination.
Taste of Belgium draws on its Belgian heritage to create a one-of-a-kind, Belgian-inspired, locally infused culinary experience. We thumb our nose at convention and treat our guests and their taste buds to unexpected combinations and unorthodox preparations.
Belgians would be disturbed by the idea of eating a Liège waffle with fried chicken and hot sauce. The French would be upset that we Belgianized their “galettes Bretonnes” by adding beer to the buckwheat crêpe batter. And the old-grain Belgian Genever we use in many of our handcrafted cocktails can rival any Cachaça to make the perfect Caipirinha.
We believe elegant cuisine can be served with a down-to-earth attitude and humble foods can be served elegantly.
We take the food we create and the service we provide very seriously, but not ourselves.
Waffles, Chicken, Beer. Eat Like a Belgian, Drink Like a Belgian, Live Like a Belgian!
– Jean-François Flechet
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Salaried Employees
* Short- and Long-Term Disability
* Life Insurance
* Dental, Medical
* 401K with Match
* Additional Vacation Time for Non-Smoker Employees
* Wellness plan
* Referral Program
* Paid Time Off
* University of Cincinnati Tuition Reimbursement (for hourly and salary employees)
Hourly Employees
* Flexible Schedule
* Pay on Demand
* Advancement Opportunities
* Generous Employee Discount